Hazel Seen
Email: me{at}hazelseen.com | Address: Ferntree Gully, Victoria
Summary
Bachelor of Information Technology graduate with experience in support and development. Has skills in problem-solving, communicating and task-prioritisation, alongside creating technical solutions, servicing computers and programming in languages such as Python, Javascript and C#.
Hobbies include activities from playing games and rock climbing with friends, to typesetting books and maintaining a small home web server and NAS. Previously employed in team environments and with experience organising projects, looking to adapt to a new position and solve problems.
Skills
- Helpdesk support
- Network administration
- Cloud & local hosting
- Cybersecurity
- Web Development
- Programming
- Windows 11/10
- Microsoft Office/365
- Active Directory
- Exchange
- ConnectWise Manage
- Datto RMM
- Troubleshooting
- Teamwork
- Communication
- Problem-solving
- Critical thinking
- Task-prioritisation
Education
2024
Bachelor of Information Technology
Deakin University
- Major in Cloud Computing and Networking
- Graduated with Distinction
- Weighted Average Mark (WAM) of 72.8
- Completed units in programming, cybersecuity, networking and software development to a High Distinction mark
2021
Certificate IV in Information Technology
Chisholm Institute
2019
Certificate II and partial III of Information, Digital Media and Technology
Hallam Secondary College
- Awarded High Achievers Award 4 times
- Achieved top 3% in state
2019
Victorian Certificate of Education
Mountain District Christian School
- Awarded Valedictorian
- Acted in 3 school productions and helped backstage with AV in a 4th
- Started a VEX robotics club and won regional championship
Employment
December 2023–
June 2024
Developer and Technical Support Intern
DMTC, Kew
- Prepared Factory 4.0 solutions for small-to-medium enterprises
- Worked within a tech stack of Linux, Node-RED, PostgreSQL, Grafana and Docker to deliver solutions
- Personally managed individual client initiatives within the overall project
- Communicated with clients to build applicable solutions that addressed their problems
- Led the development and deployment of initiatives across multiple clients
Febuary 2020–
Febuary 2022
Service Desk Technician
Junction City, Scoresby
- Provided clients helpdesk support for desktop, server and cloud services
- Deployed and maintained network and computer infrastructure
- Managed Microsoft AD, 365 and Datto Backup deployments across multiple sites
- Administrated Linux installations in servers and IoT devices company-wide
- Led initiatives to upgrade ticket, documentation and deployment workflows using SaaS and Raspberry Pi-based technologies
July 2017–
May 2019
Library Assistant (part-time)
Casey-Cardinia Library Corporation, Emerald
- Managing library stock
- Assisting customers and library staff in finding books
Community Volunteer Work
February 2020
Farm Work
Local Bushfire Relief Effort, Cockatoo
- Loading haybales onto trucks for delivery to livestock in fire-affected areas
March 2019–
September 2019
Radio Host
Yarra Valley FM, Woori Yallock
- Hosting the live show Play Radio Squared about audio dramas
- Preparing scripts and editing material beforehand
Referees and Academic Transcript
Available upon request.